Shipping Policy
Shipping Policy
At Stovla, we aim to provide clear and transparent shipping information so you know exactly what to expect after placing an order.
Order Processing Time
All orders are processed within 3–5 business days. Processing time includes order verification, preparation, and handoff to the carrier. Orders placed on weekends or public holidays begin processing on the next business day.
Shipping Time
After processing, orders are delivered within an estimated 6–12 business days, depending on the destination and carrier performance.
Total Estimated Delivery Time: processing time + shipping time, giving an estimated 9–17 business days in total. Delivery times are estimates, not guarantees, and may vary due to customs clearance, carrier performance, weather, peak seasons, and other factors beyond our control.
If you are ordering ahead of a trip or a specific date, please allow for the full estimated window.
Where required by applicable consumer law, and unless a longer period is agreed at checkout, we will deliver your order within 30 days of purchase. If we cannot, you may be entitled to cancel and receive a refund.
Shipping Restrictions for Products Containing Batteries
Products that include a rechargeable air pump contain a lithium-ion battery, which carriers classify as dangerous goods. As a result:
- These items ship under special handling requirements, which can add transit time on some routes.
- Delivery may not be available to certain countries, remote areas, PO boxes, or military addresses. If we cannot ship to your address, we will contact you and issue a full refund.
- Some carriers restrict lithium batteries on express air services, so expedited shipping may not be offered for these products in all destinations.
Order Cancellation and Address Changes
If you need to correct your shipping address, contact us as soon as possible at help@stovla.com. We can usually update it before dispatch, but not after.
Once an order has been shipped or is in transit, we are no longer able to stop or recall it. Please wait until delivery and then follow our Return & Refund Policy. Where you have a statutory right to cancel, that right continues to apply regardless of whether the order has already shipped.
Shipping Address Responsibility
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Stovla is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address information.
Packages that are refused, unclaimed, or returned to us as undeliverable due to an incorrect address may be refunded less the original shipping cost and any return or re-delivery charges incurred.
Split Shipments
Orders containing multiple items may be shipped separately and arrive on different dates, at no additional cost to you. You will receive tracking information for each shipment.
Customs, Duties & Import Taxes
For international orders, Stovla typically covers standard customs fees, import duties, and applicable taxes required for delivery, unless stated otherwise at checkout.
Additional charges may apply in cases involving:
- Incorrect or incomplete customer information
- Refused or unclaimed shipments
- Requests for additional documentation by local customs authorities
- Non-standard or exceptional customs assessments
In such cases, customers may be contacted for resolution, or such costs may be deducted from an applicable refund.
It remains your responsibility to ensure that the products you order may lawfully be imported into your country.
Tracking Information
Once an order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear in the carrier's system. Tracking may also pause for several days while a shipment is in transit internationally or clearing customs; this is normal and does not mean the parcel is lost.
Lost, Delayed, or Missing Shipments
If your tracking has not updated for 10 consecutive business days, or your order has not arrived within 30 business days of dispatch, contact us at help@stovla.com and we will open an investigation with the carrier.
Where a shipment is confirmed lost or significantly delayed, we will arrange a replacement or a refund in accordance with our policies.
If tracking shows a parcel as delivered but you have not received it, please check with neighbours, building reception, and your local delivery office first, then contact us within 7 days of the recorded delivery date so we can raise a claim while the carrier still accepts one.
Contact Information
For any shipping-related questions, please contact us at help@stovla.com.