Privacy Policy

Privacy Policy

Effective Date: August 20, 2026

This Privacy Policy describes how STOVLA.COM ("we," "us," or "our") collects, uses, and shares personal information. This Privacy Policy applies to information we collect when you access or use our website and other online products and services (collectively, our "Services"), or when you interact with us, including through customer support channels or social media pages.

We may update this Privacy Policy from time to time. If we make changes, we will revise the effective date above. We encourage you to review this policy periodically to stay informed about our practices.

Personal Information We Collect

The types of personal information we collect depend on how you interact with us. We collect information you provide directly, information collected automatically, and information from third-party sources.

A. Information You Provide to Us Directly

We collect personal information when you create an account, place an order, sign up for our newsletter, contact customer support, leave a review, or otherwise communicate with us. This may include your name, email address, shipping and billing address, phone number, order details, and any information you choose to include in your messages to us.

Payment details. Card and payment credentials are collected and processed directly by our payment providers (including Shopify Payments and, where offered, PayPal or similar services). We do not store full payment card numbers on our systems.

B. Information Collected Automatically

  • Device and Usage Information: IP address, approximate location derived from IP address, browser type, device type, operating system, referring pages, and browsing activity on our site.
  • Transactional Information: Purchase history, returns, and interactions with our Services.
  • Cookies and Tracking Technologies: Cookies, pixels, tags, and similar technologies used to operate the site, remember your cart, analyze usage, and measure and deliver advertising. This includes the Meta (Facebook) pixel and similar advertising technologies.

C. Information Collected from Other Sources

We may receive information from third-party services such as advertising platforms, social media networks, analytics providers, payment processors, shipping carriers, and fraud-prevention services.

D. Information We Derive

We may generate insights such as preferences or interests based on the information we collect.

How We Use Your Information

  • Provide, operate, and improve our Services
  • Process orders, payments, shipping, returns, and refunds
  • Communicate with you regarding orders, promotions, and support
  • Personalize your experience on our site
  • Run and measure advertising, including personalized advertising on third-party platforms
  • Detect fraud, prevent abuse, and maintain the security of our Services
  • Comply with legal, tax, customs, and accounting obligations

Legal Bases for Processing (UK, EU/EEA and Similar Jurisdictions)

Where data protection law requires a legal basis, we rely on the following:

  • Performance of a contract: to process and deliver your order and handle returns.
  • Legitimate interests: to secure our site, prevent fraud, understand how our Services are used, and improve our products — balanced against your rights and interests.
  • Consent: for non-essential cookies, advertising and analytics technologies, and marketing communications. You may withdraw consent at any time.
  • Legal obligation: to keep transaction and tax records and respond to lawful requests.

Sharing of Information

We may share personal information in the following circumstances:

  • Service Providers: our e-commerce platform (Shopify Inc.), payment processors, fulfillment and shipping partners, customer support tools, email and marketing providers, analytics and IT providers.
  • Advertising Partners: platforms such as Meta, where permitted and subject to your cookie and consent choices, to deliver and measure advertising.
  • Legal Obligations: when required by law, customs authorities, or to protect rights and safety.
  • Business Transfers: in connection with a merger, sale, or acquisition.
  • With Your Consent: when you explicitly authorize us to do so.

We do not sell your personal information for money. Please note that some privacy laws, including the California Consumer Privacy Act as amended, define "sale" and "sharing" broadly enough to include the use of advertising cookies and pixels for cross-context behavioral advertising. Where those laws apply, you may opt out as described below.

International Transfers

We sell and ship worldwide, and our service providers may be located in countries other than your own, including the United States. Where personal information is transferred out of the UK or the EEA, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or Addendum, the European Commission's Standard Contractual Clauses, or an applicable adequacy decision.

Your Privacy Rights and Choices

  • Access & Correction: you may request access to or correction of your personal data.
  • Deletion: you may request deletion of your personal information, subject to legal obligations.
  • Portability & Restriction: where applicable, you may request a copy of your data in a portable format, or ask us to restrict or object to certain processing.
  • Marketing Opt-Out: you may unsubscribe from promotional emails at any time using the link in any message.
  • Cookies & Advertising: you can manage cookies through our cookie banner where available and through your browser settings, and adjust ad personalization in your Meta and other platform account settings.
  • Opt-Out of Sale/Sharing: residents of California and other applicable jurisdictions may opt out of the sale or sharing of personal information for targeted advertising by adjusting your cookie preferences or contacting us at the address below.
  • Non-Discrimination: we do not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

Right to complain. If you are in the UK or the EEA and believe we have not handled your personal information properly, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO).

Data Retention

We retain personal information only as long as necessary to provide our Services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Order and transaction records are typically retained for the period required by applicable tax law.

Children's Privacy

Our Services are not directed to children, and our products are intended for adults. We do not knowingly collect personal information from children under the age of 13 (or the equivalent minimum age under applicable local law). If we become aware that we have collected personal information from a child, we will delete it promptly.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

STOVLA.COM
Email: help@stovla.com